If you cancel an overnight stay for any reason, the following cancellation conditions apply:
Overnight stays / Accommodation
• Up to 7 days before arrival: 100% refund (arrival on Sunday → cancellation by the previous Sunday)
• 7–4 days before arrival: 50% refund (arrival on Sunday → cancellation by Wednesday)
• Later cancellations: No refund possible
Groups
• Up to 7 days before arrival: 100% refund (arrival on Sunday → cancellation by the previous Sunday)
• 7–4 days before arrival: 50% refund (arrival on Sunday → cancellation by Wednesday)
• Later cancellations: No refund possible
→ If meals have also been reserved for groups (10 people or more), the restaurant will charge any costs already incurred for purchasing and transport.
Any separate agreements between the customer and BBS AG remain reserved. The date on which the written or telephone cancellation is received by BBS AG is decisive for calculating the cancellation fee.